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Terms & Conditions

Making A Reservation

A firm booking will be made on receipt of a completed booking form and a deposit of 30% via Pay Pal, credit/debit card or cheque of the total rent due. The balance of the payment will be paid not later than eight weeks prior to arrival date when a reminder will be sent by email.

When you submit a booking you will receive an automatically generated booking summary by email to the address provided in the booking form.

Bookings within eight weeks of arrival date are payable in full using Pay Pal, credit/debit card or cheque.

Our prices are inclusive of electricity, wood for the woodburner, bed linen and towels.

  • We are open all year round.
  • Minimum booking is 3 nights apart from in July and August
  • During peak season (July and August) bookings are 7 nights from Saturday to Saturday


Arrivals & Departures

Your house will be ready for you by 4pm, and the property must be vacated by 10am on day of departure. Any arrivals after 5pm should be notified in advance.

Cleaning

The property should be left clean and tidy on departure and any damages must be reported prior to departure. Property left in an unclean or inappropriate manner may result in an additional cleaning surcharge. We can offer a housemaid service when requested. A housekeeping deposit of £100 is taken at booking and refunded no later than 10 days following holiday after inspection of property.

Damages

All damages and losses will be charged in full and should be reported to owner before departure.

Occupancy

The occupancy of your property should not extend beyond the number stated in the booking form.

Vehicles/Personal Property

As well as cancellation and curtailment insurance, clients are recommended to take out holiday insurance to cover loss or damage to personal effects. Vehicles, accessories and contents are left at their owners risk. The proprietor will not be responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.

Holiday Protection

To minimise the cost and inconvenience of cancelled bookings we would strongly advise you to take out holiday insurance.

Restriction on Rental

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case refund will be at the discretion of the owners.

Adverse Travel Conditions

Where there are ferry/plane disruptions due to bad weather conditions or any form of industrial action, we can not be held responsible for non-arrival at Dundream  and no refunds will be given.

Cancellation

If you require to cancel a booking we must be notified immediately by email. Cancellation costs will be incurred as follows:· More than 8 weeks before holiday commences your deposit will be forfeited.  Less than 8 weeks before holiday commences you will be liable to pay the full cost of rental (ie deposit and remaining balance). We therefore strongly recommend that you take out insurance cover for your holiday.

Availability

Each booking is made in good faith with the belief that the house will be available to the tenant on date stated. If for any reason due to circumstances out with our control, the house is not available, we are unable to guarantee provision of alternative accommodation. In the event of this happening the deposit and full balance will be refunded in full. The tenant will have no further claim against the proprietor.

Phone calls

A telephone landline exits for making emergency phone calls. Excessive use of the phone will incur charges. An “honesty box” is in place beside the telephone where guests can pay for each call.

No Pets Policy

At Dundream we operate a no pets policy as there are no interior facilities for pets and to respect potential clients who are allergy sufferers.

No Smoking Policy

At Dundream we operate a no smoking policy.

No Candles Policy

At Dundream due to the fire risk we do not permit candles or tea lights

Eco Hot Tub

Originally a Scandinavian/Canadian concept, a wood-fired hot tub offers you a simple, eco-friendly way to enjoy outdoor bathing.

Dundream hot tub combines a durable locally sourced larch tub with a long-lasting stainless steel firebox and flue.
You simply fill the tub with fresh water, light a wood fire in the totally submersed firebox, which then heats up the water to between 30°C and 40°C.
You can control the temperature by adding more wood and varying the airflow into the firebox using the lid.
FRESH SPRING WATER
There’s nothing quite like fresh water to inspire those feelings of being at one with nature.
Fresh water is vital, refreshing and natural. The fresh water from the wood-fired hot tub can be used to irrigate the garden during the summer without killing the plants!
ENJOY THE NATURAL EXPERIENCE
If you’re enjoying the final moments of the sun set at Dundream on a warm summer evening all you will hear is the faint crackle of the wood fire, evening bird song in truly al fresco style.
FUN FOR FRIENDS AND FAMILY
It’s one thing to enjoy your wood-fired hot tub on a romantic summer’s evening, but it’s just as much fun when you have friends and family in the tub. Children love water but must be supervised at all times. Dundream hot tub accommodates 8 adults comfortably.
FREQUENTLY ASKED QUESTIONS

How long does it take to fill the hot tub?

The hot tub is filled from the hose on reel with cold tap on decking. This can take 4 to 6 hours if refilling the hot tub so please plan in advance and supervise children at all times. Please keep the cover on whilst filling the hot tub, keeping an eye on the water level. Ensure the long plastic pipe with plug is in the drain outlet before filling the hot tub.

When can the eco hot tub stove be lit?

• The water level in the hot tub should be at the level of just under the level of the white cylinder plug outlet and 1 to 2 inches covering the metal boiler before lighting the fire.
• The long aluminum flue should be inserted into the circular opening on boiler before lighting the fire.
• The bubble blanket and camouflage should be on the top of the hot tub bathing area.
• Lighting the fire involves putting scrunched up newspaper, small kindling sticks found near pile of logs and firelighters in the stove and then setting them alight with a match.
• After the fire is established logs can be added.
• Please ensure the lid is on the stove but not covering the small air vent.
• The bricks on top of stove may be required if it is windy to prevent the lid blowing off.
• It can take 4 to 6  hours depending on the outside temperature before the hot tub is ready for bathing.
• Please keep the cover on during heating up process to minimalise heat evaporation.
• Please check the thermometer in hot tub for desired heat temperature before bathing.

How long does it take to get the water up to temperature?
This varies from Summer to Winter. In Spring/Summer it can take 3 to 4 hours so please plan accordingly.
We recommend that you stir the water occasionally to maintain even heating.
Approximately how much fuel does the boiler require per session?
On average, you should need about 2 bags of dry logs for a session, with maybe a bit more for winter use.
Can I use other fuels other than wood?
No.
The burner must only be fuelled with wooden logs.
How many adults will fit in the tub comfortably?
The hot tub will accommodate 8 adults comfortably.
Can children use the hot tub?
Children can use the hot tub but must be supervised at all times. Adults must be aware that young children should NOT use the hot tub if the water temperature exceeds that of normal bath water.
How much water should the hot tub be filled up with?
Filled to the correct level 1 to 2 inches above the top of the firebox. The overflow pipe will operate if the level is exceeded.
Is the tub noisy when the fire is burning?
No – the fire can be heard giving an occasional gentle crackle, which adds to the romantic atmosphere and ambience of the experience.
Is there a lot of smoke from the flue?
If the fire is managed correctly i.e. lit, then built-up steadily in 2-3 stages to a full firebox, then a minimal amount of smoke is produced. Smoke occurs when there is insufficient heat to burn off gases.
HOT TUB SAFETY

How hot does the water get?
You vary the water temperature by means reading the thermometer by adjusting the fire with the regulator (air intake) and adding cold water if required. Once the desired temperature is reached, simply close the air intake and the water temperature will not rise noticeably. Please keep the bubble blanket and camouflage cover on until bathing.
Is there a danger of burning myself on the boiler?
The burner is protected by a wood partition please do not attempt to touch the burner when it is lit. However, any surface underwater will not be hot on brief contact. Sustained contact (excluding water from the surface) may cause a burn.
Does the flue get hot?
The chimney (flue) can get hot so please do not attempt to touch it when the fire is lit.

HOT TUB MAINTENANCE

How frequently do I need to change the water?
The water is changed after each booking and the hot tub is cleaned thoroughly then refilled with water and the water is tested. Bathers should be clean before entering the hot tub.
Do I need to use any chemicals to keep the water clean?
Dundream guests do not need to add chemicals to hot tub.
How do I clean the ash out of the boiler?
Wood does burn well on a bed of its own ash and so may be used for 4 – 5 fires before emptying.
There is no need to completely empty or clean the burner.
Should the hot tub be left filled with water?
Yes please leave the hot tub filled with water, as during very windy weather this will prevent the hot tub being damaged. It also prevents the wood drying out in the summer.
In windy weather please remove the chimney (flue) when it has cooled down after use as high winds can permanently damage the flue if left in situe.
Please also leave the bricks on top of the stove lid as this will also prevent the lid being blown off.
Please also leave the covers in a safe place when not in use and then replace the covers on hot tub after use.
Please do not to take glasses in to hot tub incase of breakage. There are plastic tumblers and wine glasses in the cupboard if required.

ENJOY!